Complaint / Review
Browning's Auto Body Shop
Insurance fraud on auto repairs that were not done correctly deceptive company

I was involved in an auto accident that caused my convertible to be in for a lot of repair. Browning's kept telling me that they were waiting for parts, however, $600 dollars later for the rental car (my insurance portion for the rental car was over the limit allowed and I had to pay for the rental myself) and 4 month later, I finally got my car back. My insurance guaranteed the repairs for as long as I kept the car because I used a approved auto body repair that is listed with my insurance provider.

I was glad to get my car back, but I noticed that the car made noises and the window's leaked. I took the car back two more times only to be told that I need inner tie rods on the font end of my car and that is they broke, I could lose my steering. The cost $800-$1000. I did not have that kind of money - I had to wait.

As time went by, my window's leaked as if I had the top down! I had to remove metal shims that were stuck in the passenger's side of the door. After removing 5 shims, that still didn't help with the water leaks. Plus the noice from the front of the car was getting worse.

I called my insurance company and they told me to take the car to the dealer for inspection. After three days - I had to take the car back to Brownings. No other auto body repair shop would touch my car because it was attempted to be repaired at Brownings.

I found out that my frame of my car was still bent from the accident and that the moldings around the door was not the proper molding. The passenger and hood was not aligned properly and the convertible top was not shutting properly.

After 21 days - I received my car back and my auditor for the insurance company assured me the work was complete because he had to monitor Brownings while they completed the work. The noise regarding the inner tie rods - never existed. My car's frame was bent and could not even pass the dealer's inspection. The insurance agency wasn't sure if he was going to have to total my car or not. Thankfully to him, the frame was able to be stretched back in place with the help of the genius' machine.

My car is fixed and no leaks or noises. My insurance agency did tell me that Brownings Auto Body is not on the approved repair list anymore.

Thank goodness I was able to keep my car and get the car repaired correctly; especially because my children ride in this car.