Dear CEO,
This letter is to inform you that after being a loyal 20 year card holding customer, my relationship with Sears is over. On 11/08 your Automotive Manager Mike Layton at the Mesa AZ store located at 1425 W. Southern Ave. Disconnected an air hose from a tire machine that struck my new vehicle. I was at this location for a simple oil, lube and filter. I was told to get an estimate and Sears would fix my new vehicle that has just over 4,000 miles on it. The BBB A Rated Body shop I took my now damaged vehicle to, gave an estimate of around $1,600 to fix what your company had done. After a 2 hour wait for the loss prevention people to arrive, I finally received my damaged vehicle and a bill for the oil change that they had the nerve to make me pay for.
Your loss prevention people called me back the same day informing me that I needed at least 5 more estimates for the repairs, I informed them that was ridiculous and not going to happen. The next day I received another call from your loss prevention people who offered me $150 to settle my claim. I explained that there was no way on earth would I accept $150 for the damage as the vehicle was in the shop being repaired for $1,600 dollars plus I had to get a rental car.
I was badgered by these LP people and informed that Sears would drag the matter out in court for many years. They also asked that I send them a copy of my credit report, Social Security Card, Copy of my drivers license, birth certificate, vehicle registration, and insurance card to prove that I did "own the vehicle in question". This was a futile attempt to get me to accept their ridiculous offer.
Your employees are insane, liars and just flat bananas! Never in my life have I ever seen such a disaster. I will of course have my law firm sue the pants off of Sears for the damage and the absolute insanity of your employees. I will pay for the vehicle repair on my Sears Master card as well as the rental vehicle and the $2,500 retainer to my law firm. Oh you know the 21% Sears card. Your store manager Burt Desroches has lied to the National Customer Relations for Sears by stating that he has attempted to contact me several times. I called four separate times to speak to him and was placed on hold for 20 minutes at a time. I will make sure I share my Sears Horror story with everyone I can find to listen, with the economy the way it is customer service should be job #1. Well I guess with a store manager who gets arrested for DUI I am sure alcohol is a factor because sober people don't let their employees act this way and get your company sued!
Sincerely,
Hugh R. The Idiot Now
Your Store Manager:
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Case Information
Case Number: M-1144-CR294
Title: ST OF AZ VS DESROCHES BURT Category: Traffic
Court: Maricopa Municipal Filing Date: 05/26
Judge: HONORABLE SCOTT SULLEY Disposition Date: 08/04
Burt desroches defendant - d 1 date of birth: 8/6/1974
citation count description disp. Date disposition
c00018508 1 dui extreme bac. 15 -. 19 1st 08/04 dismissed by cty atty
c00018508 2 dui liquor bac. 08 or more 1st 08/04 dismissed by cty atty
c00018508 3 dui liquor/drugs/vapors 1st 08/04 plea guilty/resp sent imposed
Jose a. Saldivar attorney - y 1
Case activity
date description party
10/05 cal: arraignment
08/04 fund: 2007 surcharges (84%) d 1
08/04 fund: base fine (84%) d 1
08/04 plea agreement received d 1
08/04 time payment/payment plan d 1
08/04 fund: case process fee d 1
08/04 fund: incarceration fees d 1
08/04 order alcohol screening d 1
08/04 fund: prob surch 2006 d 1
08/04 fund: prosecution fee d 1
08/04 fund: dui investgtn fee d 1
08/04 fund: prison constr oper fund d 1
08/04 fund: public safety equipment d 1
08/04 cal: pretrial conference
07/07 cal: pretrial conference
06/29 cal: arraignment
05/27 forms: guilty/waiver d 1
05/26 complaint filed-uniform citatn
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