I have had Business insurance coverage for my Towing & Repair Business through Nation Wide since 6-4-08. To ensure that I am fully covered on the up and up I have 2 million dollars in coverage which I pay a pretty penny to have.
I was recently informed from the DOT that I need to obtain a MCS-90 endorcement for my Mc# (motor carrier #) which is nothing more then my insurance company letting the state know that I have atleast $750,000 in coverage. You would think this would be no big deal since I carry 2 million, right, wrong.
Today, I contacted Nation Wide (underwriter Sarah Nelson) for this endorcement to be sent to the State which can only be done from Nation Wide, and she refused. Mrs. Nelson has given the reason for this refusal to the fact that she will not be sending me a renewal of policy on 6-4 because I have a phone book ad stating that I am a Towing & Repair shop even though both my policy and insurance cards state that I am a Towing & Repair company, and even though I still have insurance with Nation Wide for 2 million, since I just paid my policy renewal in full on 6-4-09, she will not send the proper information to the state showing and guarenteeing my coverage.
Of course this has me scarching my head in confusion, if I pay for 2 million in coverage and all Nation Wide needs to do is verify $750,000 with the state but refuses, is this letting me know that they don't wish to make good on my policy in the possiblity of an situation that may or may not a accore???
After spending 8 hours and speaking to several Nation Wide employees, this incident is still unsolved, which means I am unable to conduct business until it is solved. I also find out today that my policy number and underwriter were recently change without my knowledge, and I have never been sent new insurance cards with my new policy number.
It seems to my that Nation Wide insurance Company in a big SCAM...
They take your money but won't guarentee coverage!!
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