Usacomplaints.com » Cars & Transport » Complaint / Review: Bessemer Chrysler Jeep Dodge - Owned By Jordan Frazier, Service Manager Darrin Larson Refuse to honor warranty because of problems that exist from their poor work performance. #482226

Complaint / Review
Bessemer Chrysler Jeep Dodge
Owned By Jordan Frazier, Service Manager Darrin Larson Refuse to honor warranty because of problems that exist from their poor work performance

A buddy of mine bought a rubicon jeep from bessemer chrysler jeep dodge. In route house, about 25 kilometers in the dealer, the ESP light came on. The dealer was shutting that sunday night on july 6th, therefore he waited until friday to get hold of the support department concerning the issue. Additionally that same weekend, he chose to change the truck into 4wd to ensure everything worked correctly. Upon trying to achieve this, the transfer-case got caught in natural, so the automobile wouldn't transfer, luckily it had been resting in his garage. He named me in the future to have a look to determine what happened. After searching underneath the truck, I noticed that the little plastic bushing/owner had dropped from the wire finish where it's mounted on the transfer-case linkage. No big deal we considered. While he approached the dealer on mon, he went the truck back again to contain it fixed. They advised him they might restore the issues if he'd take it back later. He returned the following day plus they stated that the bushing was requested which it'd be-at the dealer 24 hours later. He waited 3 times to ensure it'd the full time to obtain there and returned. They stated the component nevertheless hadn't appeared and they might go right ahead and restore another issue. They mounted a spring component to fix the issue using the ESP lighting. 40 kilometers in the future, the ESP lighting came on-again. Then he required the truck to a different seller for restoration. They declined to complete any repairs since all of the almonds underneath the truck had wrench marks in it. They got him towards the fix bay using the truck about the stand and confirmed him the wrench marks all around the suspension componants. They mentioned that somebody had set a lift-kit about the truck or had experimented with, and today the jeeps front-end was misaligned.By this time around the leading tires were showing use. The support supervisor as of this dealer in tuscaloosa al approached Darrin Larson, who's today the support supervisor at bcjd of bessemer to allow him understand what they'd discovered. After I approached him, he mentioned the he was a guy of his term, which he'd consider the truck again, and sort their own viewpoint of that which was incorrect. Another visit to bcjd turned out to be ineffective likewise. Darrin Larson informed the dog owner the guarantee wouldn't protect the repairs required since the almonds actually did have wrench marks. We questioned him the way the manufacturer might have tightened the almonds with departing wrench marks. He explained it had been simply because they employed a effect outlet along with a torque wrench. Any fool understands that the effect sock is a standard six-point outlet with heavier factors. He also mentioned that bcjd didn't contact this truck, plus they didn't change it anyhow to trigger these flaws, and another person did, so that they couldn't result in the repairs. The truck was bought on july 6 with 16-inch wheels, metal wheels with no raise. All rubicons must have 17-inch tires, metal wheels, and that I believe a 1.5-inch lift. The rubicon today appears like a wrangler x. Placing all of this data together and asking additional people of the team in the dealership, we've discovered the truck had an aftermarket raise with big tires mounted, and these things where actually eliminated as of this dealership. They likewise have an image of the truck about the door using the products mounted. Watch out for this dealer. I've discovered to become cautious when somebody needs to inform me that they're a guy of the term.
I'll listen carefully and sort my very own viewpoint, you don't need to attempt to persuade me. In the last trip to the dealership, Darrin was presented using the issue, "so that your informing me that after somebody buys an automobile out of this dealership, that it's no warranty, and it is offered as-is?"and he mentioned "this truck won't be fixed under warranty, and also you do anything you have to do!" The day has become 07/11/09. The truck has significantly less than 2000 miles onto it, and also the top tires are just starting to display the cable.


Offender: Bessemer Chrysler Jeep Dodge

Country: USA   State: Alabama   City: Bessemer
Address: 5080 Academy Lane
Phone: 2054320500

Category: Cars & Transport

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