I rented a car thru Hertz at JFK airport. I was not advised by Hertz at any time that the car was equipped with PlatePass-parent company is American Traffic Solutions a device which automatically pays for tolls for bridges and tunnels. I did not ask for this service and was not told about this option by Hertz at all when i rented the car. Was never given any option to activate this or reject it.
Hertz gave my credit card # to Plate Pass to charge me without my knowledge or consent. THIS IS ILLEGAL
Upon returning home i got a charge on my credit card for tolls and bridges which i paid cash for. I called Hertz at JFK and got the run-around. Nobody wanted to answer my questions. I called PlatePass and got the same thing. I had to call Hertz customer service and wait for a real person for 45 minutes and was then given a # for Hertz national customer service in NJ. I told them i would be filing a complaint with the NY Attny Generals office/Consumer Fraud division and this got their attention. I did ask Hertz if they would revise their policy and was told unless they got a lot of complaints. Probally not. Says how much Hertz cares for their customers. BOYCOTT HERTZ.
I looked on line and found numerous complaints around America from this company illegally charging people and ripping them off. Most people i am sure would not complain. How many thousands has this company ripped off consumers for.
Dennis
santa monica, California
U.S.A.
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