I took a 2005 Dodge Sprinter to Kustom Kar Audio last year to have them do a bumper-to-bumper build out, converting a cargo van into a mini toy-hauler/RV. Clay Watson, the owner of the shop, was more than confident in taking on the project, quoted me a price and said it would take 3 weeks to complete.
Almost 15 weeks after having my van with multiple promises of it being completed in shorter segments of that time frame, I finally repossessed my van. There were many issues with the work that was completed, as well as the issue of a lot of work that wasn't started or completed. For instance, the stereo, power system (inverters, batteries, converters, etc.), water system, lighting, alarm, and several other items were not installed. And items that were installed were not what was originally agreed upon, such as charging $650 for a RV-specific refrigerator, then installing a normal dorm-style fridge that retailed for $99 at Target.
As far as quality and safety of work, among other things, they used 12-volt wiring for 110-volt applications, including wiring a microwave to 12-volt wiring. The microwave itself was a $49 model, though Kustom Kar Audio charged me $250 for it. They also removed a crossmember from the vehicle to make room for a storage box that was not requested or talked about at all, and did not reinforce or replace the crossmember in any way.instead, they simply caulked the flanges of the storage box to the wooden floor covering above the van's structural floor/body.
When I asked for my money back, Clay Watson would not talk to me. He had an employee email me asking if they could have the opportunity to complete the project, but the inferior workmanship, the broken promises with both timeframe and quality of materials or product to be used, and the general attitude from the owner were more than enough to not feel comfortable with allowing Kustom Kar Audio another chance.
I took Kustom Kar Audio to small claims court, and won, but haven't seen a dime from them. Furthermore, some of the parts of my van that Kustom Kar Audio took off in the process of the project I had asked to be returned. Clay Watson tried to charge me for them initially, then said he'd mail them to me but never did. I have emails from Watson that document this.
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