Before the lease was up on our Durango, Chrysler sent an inspector out to go over it. He had reported that a rear window wasn't working and included their cost to repair if we didn't have it fixed ourselves. But when I later checked it, it worked fine. When we turned the car in, we simply had the dealer test the window, and verify in writing that there was nothing wrong with it.
We were later charged for the "cost to repair" and contested it. We were told that the dealer who checked the window wasn't qualified to determine if a window goes up and down. Come on, Chrysler, a 3 year old could figure out if a window is working.
Later, we were told if we could produce a repair bill, they would reverse the charge, to which we replied, if it wasn't broken, how could we possibly have a repair bill? No repairs were needed - it was in perfect working condition.
Now the whole thing has gone to a collection agency, whose agents are rude & arrogant and hassle us incessantly. Chrysler Financial is now claiming that they can't call it back from collections and we are out of luck. These people won't listen to reason and won't accept the word of an authorized dealer. This is like something out of a Kafka novel.
Laurie
Orange, California
U.S.A.
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