Have purchased two vehicles in the previous five years from this dealership. The first a minivan in 1998 was delivered to us dirty and with an almost empty gas tank. The second a car in 2002 was dirty, low on gas, and had no air-conditioning although the salesman said there was.
When I bought the second vehicle, I explained what had happened on the first purchase and was assured that it would not happen again. We even gave them the option of keeping the car an extra day in order to make sure it was clean. They said that it wouldn't be a problem. Since we live out of the area it wasn't really possible for us to go back and deal with the dirty vehicle.
And the air-conditioning, next to impossible to get it installed anywhere. The dealer did say they could do it for us when I contacted them a year later, but didn't offer any discounts. Best Advice: If something is supposed to be part of the car, get it in writing. Never but a car at the dealership that screwed you the first time, and if you live in the area of Courtesy Ford, shop elsewhere. They have a local reputation of deceit, especially toward military personnel.
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