Aamco Merriam is a prime example of why this website was created.
Don't spend a dime here. I wouldn't let these people touch my car again for free.
We took our car here because we suspected a transmission problem and noticed their "free" diagnositic test offer. Well all that means is that they drive it around the block and then tell you you need to pay for the $100 to hookup it up to the computer for the real diagnostic test.
We fell for it and paid for the diagnostic. The diagnostic test indicated that the vehicle need a tune up ($400). I questioned the employee "John" because the issues seemed more significant than a tune up would fix. I was assured the tune up would fix the problems. Keep in mind this is a 2001 vehicle and we were at the point of not wanting to spend a lot of money on it and were comtemplating just getting rid of it. After the $400 tune up we were then told that the vehicle actually needed a new catalytic converter ($600).
As you might imagine I was upset at this point. We would have never spent the $400 in the first place unless we were told it would fix the problem. I specifially questioned "John" about this prior to the work being done. After the fact he claims that he told me that the tune up was needed to even see what the problem was. Lie, lie, lie. Again we wouldv'e never OK'd the $400 tune up. At this point I'm questioning the point of the $100 diagnostic test that apparently can't diagnosis anything. I expressed my unhappiness to "John" who is also apparently the customer service guy (that is hilarious...) and they offer $100 discount on the catalytic converter. No thanks, no way I'm paying these guys another penny. How about a refund on a portion of inflated tune up costs?!?!"John" also wouldn't tell me who the name of the owner which is interesting on it's own... This place is very shady please don't waste your time and money here. Please also do an internet search prior to having work done here. I wish we would have! There are a number of other people with similar issues/problems.
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