So my husband and I are trying to upgrade our 2002 Mustang GT. We took it to Pep Boys to get whole new shocks and struts put on the car. We we quoted approximately $425.00. We agreed to pay this along with we were also getting a tune up since the car was well over 50,000 miles. Well we get a call about 2 hours into it saying that they needed to charge us an additional $100 for labor since they needed to removed speaker boxes! Really?! Shouldn't that have been something that they saw first before they tore the car apart? What if I didn't have an extra $100 lying around?! The car was already apart! Anyways, we sucked that up and paid the extra $100. A couple of days later the car started to get a wicked chug in it while it was in idle, almost like it was going to die. So we took it back to Pep Boys and asked them to please fix whatever they did after the tune up that made that happen, because obviously it was something they did, it never had that problem before. They refused to look and told us that we could pay for a diagnostic for $100 and it if was their fault they would fix it. Well I flat out refused to pay them more money to lie and tell me that it wasn't their fault. So I took it to a local mechanic and while messing with the car, apparently someone at Pep Boys slipped with their screwdriver, or some tool similar to it, and punctured a hole in one of the hoses, causing the air to seep out. We took it back and told them that they needed to fix it since we had identified the problem without their $100 help. They flat out refused and told us to prove that they did it. REALLY?!?!?! I was shocked at the level that they would go to not to fix a simple hose! It would have taken 10 minutes at most for something they caused!!! NEVER EVER use this Pep Boys! They will not old overcharge you but break something at the same time and then refuse to fix their own mistake!
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