Well well, where do i begin i purchased this Eagle warranty "the Liberty plan a 4 year coverage plan" which at the time costed me $1,395 from a local Texas dealership, i was told they are a very good company and have always paid when repairs are need, so after 3 1/2years of NO claims on this extended warranty company my wife's water pump and therma housing leak goes out on her SUV and starts to leak like crazy, i take it to my local dealership and i hand over all my warranty info. And the next day my serivice advisor asked me, where did i find this company, they are a joke he tells me, he than tells me that they only want to pay at the $50 per hour rate, i called a local ghetto shop to find out there rate and it was at $75 per hour while the dealerships are at $100-$120 per hour so i am thinking what the hell! No repair company charges $50 bucks an hour no one, and my serivice advisor goes on to tell me that they suggested that they use aftermarket Napa/PepBoy parts instead of OEM parts, what?!?! This company is a joke, so i called the Eagle warranty company it took 30min to finally get someone on the phone and the lady on the other end was so rude and disrespectful she would not let me say or put in a word she just kept yelling at me, so i hung up, than to make matter's even worse Eagle Warranty told my advisor that they are only covering up to $110 dollars of the repairs which totals out to almost $600 and that they will pay with a credit card but it will take 10 days to pay. BUYER BEWARE Eagle Warranty company is a true Rip off a company..
0 comments