On 04/23/09 I went to a brake dealership and had my brakes checked. The tech took me outside after they had taken my tires off to show me what they wanted to replace. They wanted to do a lot of work so I told them I needed to talk to my husband first.
I then went to Brake Check for a second opionion. The tech took me outside and showed me the damage to my back brake pads. He said he didn't want to imply that the other company had done it but that the damage was recent. I told him I would have to come back later because I had an appointment. He then had me sign a waiver stating that my vehicle was unsafe to drive in its present condition.
On the way home I realized that the first company hadn't taken my brake pads off. They had just taken the tires off.
I called the corporate office the next morning and Jerry Coward, the Operations Manager, met me at Brake Check.
They took my pads off and he looked at them then said that I couldn't be sure that the other company didn't do the damage. I told him that I was positive they hadn't done it.
I asked him how could he be sure his tech's didn't do it. He said he couldn't. They didn't offer me anything. Not a discount and definitely not an apology.
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