They used to do good work. Not anymore. I brought my nissan in a couple of months ago, and thought i'd share my experience.
Ownership changed, and their 12 month warranty is BS, you still have to pay for labor if the parts they sell go bad. But when you buy the part, they tell you 12 months 12,000 miles it's fully covered. Since when is a fully covered warranty make a customer pay for labor???
I brought the car in for a free estimate, and they rigged up my AC to squeak during this "Free" estimate by improperly installing a plastic panel which caused the ac belt to rub on the panel. This created a huge hole in the high speed brake duct affecting the high speed braking capabilities.
This little trick up their sleeve also exposed my belts and AC compressor to road debris, rocks, sand, etc. I'm lucky I caught it myself within 24 hours. They did replace the panel, but after 10 min of arguing and calling us liars while we stood in their full waiting room.
There claim was that the panel was that way when we brought it in. However, no sqeaks before they inspected, panel was fine. After their free inspection, panel was sqeaking really bad and there was a huge hole in my brake duct. I looked at the mechanic when he parked the car after the free estimate, and he just said "Oh its your AC compressor is going bad, you'll need to replace that too."
Seriously, stay away from big johns in spring hill, fl. They wanted $1400 to repair the first estimate, plus who knows how much to fix the "Bad AC compressor"... More than likely they wanted to make an additional $1500 from their rigging job, not to mention the results of debris getting in the belt area... Alternator, power steering, water pump, timing, etc. A good way to kill an interference DOHC engine. Thanks big john.
This isn't the first time I've heard bad things about them either. Nieghbors used to go there too until they got screwed over in a similar instance. I guess that's just how they do business.
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