I have an eighteen page consumer statement, as well as my service receipts, contracts, and all other corresponding information if anyone is interested in hearing more about my claim below.in short, what this dealership did to me can be titled as consumer fraud. At this moment I am working with the Better Business Bureau, as well as the Attorney General, in a dispute against the Infiniti of Scottsdale. The following is just a brief description of the main problems I experienced with my transaction with this dealership:
My car, which Infiniti of Scottsdale attested had a perfect pre-owned inspection report, began overheating as I left the dealership the night of purchase. Despite this, they refused to do anything for my situation but have my car re-inspected when I brought it back the very next day. On this same day, their finance manager, Courtney Mutema, told me she had found me a lower interest rate and asked me to come back and sign the papers with the new deal; she clearly stated that no other changes had been made to the contract besides the lowered interest rate. However, at this time she made several fraudulent additions to the contract, which ultimately made the drop in my interest rate virtually negligible. Here, they also changed the warranty plan I purchased. I purchased the highest protection coverage that Quality Guard Protection Plus offered for $3099. I was told, and shown in brochures, that it would cover everything besides "brakes and windshield wipers, " (i.E., excluded a few wear and tear items from coverage). However, when they were supposed to be just lowering my interest rate, they changed the company who held my warranty to Maintenance Protection Plan and lowered my level of coverage, without lowering the price of the warranty also.
Although I returned my car the very next day after I purchased it to have it serviced, I did not get word that it was ready until ten days later. The inspection report that was conducted came back noting that the engine oil level was very low and one of the C.V. Boots were torn. However, despite my protests, Infiniti of Scottsdale still refused to do anything for my situation besides pay for an oil change and the cost of the inspection. Later I learned that, during this period of time, this dealership put over 600 miles on my car while it was overheating, before bringing it in to the inspection department; all so that I could not return the car under the used "rights of recession."
To this day I have put over $4,000 into service parts/labor for my vehicle that should have been covered under warranty.in short, my $3099 warranty has yet to cover anything besides the replacement of the transmission ($2600), even though the malfunctions that this vehicle has are numerous, inherent, costly, and pose a safety threat. At this moment my check engine light is on again and Infiniti of Scottsdale still refuses to make the repairs that should be covered under my warranty.
If I can give you any advice at all from my experience it is to avoid this dealership at all costs. This dealership does have a great selection of cars, but it isn't worth it. Go somewhere else, or at least make sure to only buy a certified vehicle from them with a manufacturer's warranty. Also, read every little detail of your contract before signing it! If you initially run into any issues with the vehicle you purchased from them, do not take their word for anything. Again, if you have any questions or want further information to substantiate my claims above please feel free to contact me. Thank you for taking the time to read my review!:)
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