Carnet insurance agency is the most unprofessional agency I have ever dealt with. This company changed billing agency and did not send me a billing statement last month and sent me a letter stating my insurance was canceled on 06/04/01 for non-payment and on the cancellation letter the idiots at carnet even put the wrong broker on it.
I received the notice on 06/09/01 and no calls were made to me to ask why I haven't paid or to let me know they were canceling my insurance So that 5 days to drive my car without any insurance I could have got in an accident or gotten a ticket because the people at carnet are not doing there jobs.
I have tried repeatedly to get in contact with them over the phone and no one ever answers and there's no message machine. I've written them several e-mail stating my problem and still no answer.
The only one that I can get a hold of them is though my broker and they tell her they sent it out but I highly doubt it and they want me to pay a reinstatement fee. I have a feeling that they are doing this to other customers as well just to make an extra buck. I guess that what i get for shopping around for the cheapest I could find. I send my regards to any one that ever has to file a claim with them.
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