I purchased auto insurance from as insurance brokerage by the name of Rock Insurance Agency and because of the broker I spoked to when I first visited the agency chosed to spell my name incorrectly so Infinity Insurance Co. Which is the company they repersent cancelled my insurance by letter that was sent to me, so I took the letter to the broker and she told me not to worry about the cancellation letter because Infinty send these letters out by mistake all the time, so me thinking the broker knew what she was talking about I left and was driving with no coverage thinking I had coverage. So when I reported the incident to Infinity Insurance they was tortally on the side of the brokerage co. They gave me the impression that they may have thought I wanted to bring legal action but that never crossed my mind. So now they are trying to charge me for the time that I was not covered and for the up coming bill for the current month which mean they wanted me to pay them twice in one month for their mistake, but it does not end there they sent me what they claimed to be a refund from the first payment of $71.00 they send me a $40.00 check and a week later after they admit to the broker's unprofessional mistake they reinstated my policy and told me not to cash the check which was cashed three days prior, so now infinity put a stop on the check and now the check cashing firm want me to pay for the fees for the check being stopped by infinity insurance. I was sent thru this all because of aq person wanting to spell my name the way they felt it should be spelled and a lie.
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