I'm writing to document a the NTB shop situated at 13171 Northwest Highway, Houston, TX 77040. My partner and that I possess a 2006 f 150 (with fairly low-mileage) that my spouse frequently has maintained in the prior described area. On December 15, my partner got his vehicle to truly have the gas transformed and also the automobile maintained. YOUR DAY AFTER my spouse got his gas transformed the check-engine light arrived on after which went down. This occurred several times until this Sunday, January 17 once the check-engine arrived on after which remained on. I got my spouseis pickup to some Ford dealer on January 19 to operate a diagnostic check up on the automobile. We discovered in the support division in the dealer the air-filter within the automobile fell aside and broken the air-filtration method within the vehicle. My partner had just pushed 500 kilometers because the oil-change on December 15 therefore it’s uncommon the air-filter fell aside so rapidly following the oil-change once the air-filter was designed to have now been examined in throughout the oil-change included in NTB’s “preventative preservation check” based on its site. NTB’s site also ensures client satisfaction using the services and products it offers. I don't believe my objectives have now been fulfilled at the moment.
After detecting the issue on my husband’s f 150, the Honda dealer stated that we consult with NTB concerning the air-filter and discussing the price of the repairs. My partner visited all these area to speak about the issue using the area supervisor, Lorenzo Bahena on January 20, and he discovered the man that had finished the final oil-change on his vehicle have been dismissed. He was likewise never informed by they the air-filter was broken or must be changed, but we began having issues YOUR DAY following the oil-change.in my opinion the former worker harm this air-filter during his “preventative maintenance” check. I talked with Lorenzo Bahena after I submitted a conventional certified with NTB. He explained there is nothing he might do concerning the harm because it wasn't NTB’s air-filter even though the vehicle began having issues on December 16 your day after my husband’s vehicle was maintained at his shop area.
My husband and that I settled the Honda service-center $627.26 for that harm which was triggered to his air filtration. I believe NTB must have to protect this price because we didn't have any issues with the vehicle just before having it support at NTB.
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