I was rear-ended by a dump truck while sitting at a red light. The accident caused 9K of damage to my car. The wrecker driver recommended Post Oak Collision Center which he said was the storage lot that he would be towing my car to. I later found out that he was receiving a fee of about $500 from the repair facility for the referral. The three week time frame quoted by the body shop turned into seven weeks very quickly.
I got my car and found that some of the repairs were not done or not done correctly as per the inspector for the insurance company. There was a very strong odor in the car that made my eyes and sinuses burn and it gave me a headache. I had to go to the doctor and was told that I had been exposed to some very strong chemicals and was given medication. Needless to say, the car went back to the shop for another three weeks.
I had a large amount of over spray of paint on the windows, they had sweeped all of the shattered glass underneath the floor mats, there was water in the trunk, the body parts didn't fit correctly, a large amount of the painted surfaces (one third of the car) hadn't been buffed correctly, there were holes in the upholstery that weren't there before the accident, the interior had grease smears and drips on it as well as on the chrome. Long story short, the car should have never been given to me in this condition.
Anytime your car is in an accident of this magnitude, it will really never be the same. However, when the body shop causes this many problems, it just rubs it right in your face. The accident was a terrible experience which thankfully, I wasn't injured. But, dealing with this pack of liars, cheats and just plain dishonest and deceptive organization, was the worst part of the accident.
As a consumer and former business owner, I've long been a maven of giving my business to independent companies rather than major chains or large dealerships. After this experience, I will never ever use an independent shop again and I implore you to do so as well. But, if you do decide to use an independent shop, please do not use this one! I promise you that you will be sorry that you did!
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