Usacomplaints.com » Cars & Transport » Complaint / Review: Ogden Auto Plaza - They really do jerk you around. #406716

Complaint / Review
Ogden Auto Plaza
They really do jerk you around

Hi my name is Shanell and I recentlly tried to purchase a vehicle from Ogden Auto Plaza. We went there on January 10th spent 4 hours waiting for them to do paperwork and see what we qualify for. Then they only showed us one vehicle that would work. Right there shows that there commecials are fake because they say they will let you choose you favorite vehicle. Anyways we ended up signing a contract for a 2005 Dodge Caravan we had a trade in worth 1000 and put 200 cash down and then they were going to use 1000 of our tax refund for the rest of the down payment. So we take it home drive it for most of Saturday. Then we park it overnight and the next morning the battery is dead so we had to jump it to get it to Checker Auto so we take it there and they check the charge on it and it was only putting out 200 instead of 795. But here is the kicker when we test drove it they didnt want us to turn off the engine when we got back. Which is kinda fishy. So anyways we had to buy a battery for $97.00 and we figured since we hadn't even had it for more than 24 hours that they would reimburse us somehow. But no of course they didnt. Ok now here is the other part they let us take the vehicle even though the approval for it was not yet complete. We get a letter one week later stating that we didnt bank qualify and that we needed to bring it back. So we took it back that very day which was January 17th. They tell us that they have to send that letter out by law and that they were still workin with lenders to see if they could get us approved. Well by this time I was tired of dealing with them and said we just want to return the vehicle. So they come back with this paper that has all these fees on it that we have to pay out of our pocket to return it to them. The letter that they mailed to us said we only had to pay for the miles driven and the physical damages to the vehicle. Which was also stated in the contract. Yet they said that these fees listed below were in the contract. Also the paper that was on the Dodge Caravan said it had a warranty but then when we went in to sign the paperwork that they were going to sell it as is. And wanted us to buy an extra warranty.

Millege Driven $135.00

Restocking Fee $399.00

Detail Charge $129.00

Minus the $200.00 Cash down we paid = $463.00

So we tell them that we cant afford to pay that so we work it out with this guy named Clair who says he is a manager that if we keep it a few more days that they will wave the fees, give us a check on monday for the battery that we had to purchase, and they wouldnt charge us for anymore miles driven. So we say ok lets do that so that we wont be out any money. We leave there. Then I go back today Monday the 19th to get the check that Clair said we would get. He tells me that it wont be there until 5pm and to come back. So my husband Robert goes back after work to get the check and they tell him that the loan wasnt approved and that we needed to bring the vehicle back so I have to load up the kids again and drive down there for the second time today. We get there they come out with the same paperwork. Except this time they are still going to charge us the same fees that Clair said we wouldnt have to pay. Only this time they will be subtracting the amount for the battery from it so instead of $463.00 its $366.00. And they say they will wave the remaining balance and just take all the money that we paid into it.

So then I ask him to show me in the contract where it says that we will have to pay these fees. He pulls it out and says that the detail and restocking fee is under the part that says Compensate for any physical damage to the vehicle. Which there was no damage to the vehicle we only had it one week the only thing it needed was a vaccuum. So then I tell him that I will go clean it out. He says that wont make any difference. So I got really upset because we were expecting this money back that we had put into the vehicle. I said some things I shouldnt have and walked out forgetting to get a copy of the paperwork that showed all the fee's. So we go back about 30 min later to get a copy and he wont give it to us says he would rather mail it, but we had not signed it yet and I wanted proof that we returned the vehicle and that we owed them nothing. I ended up having to call the police over there to stand by me while I went in there and appologized for what I said and asked nicely if I could get a copy. He still said no that it was locked up in there accounting dept and he couldn't get it until tomorrow.

I can understand the fee for the miles driven because we did drive it but the other fees are just a way to screw people out of their money.

Oh and did I mention that when I was there the first time to get my check today there was another couple there saying that they didnt get approved either and had to return theirs. They really shouldnt let people take cars when they are not approved yet. This other couple told me a story of a lady that left there crying just before I got there that purchased a car there and the transmission went out and they wouldn't fix it for her she had only had it for less than a week. The receptionist even has stories about people comming in there all week complaining to him about having to return their vehicles. So we are not the only one that got jerked around. They say that all there cars pass an inspection but yet we and the other lady had problems with them right of the bat.

I really need your help with this matter is there Anything that can be done? You are my last option. I still have my contract and will be picking up the recind paperwork tomorrow morning.

I would really like to get my money back but I dont have to much hope for that. All I really want is for people to know what a crappy place it is. They flat out lie in their commercials. I just dont want people to get screwed over like I did.

So please please please if there is anything you can do for us let me know. How many people have to get screwed over before something is done about these rip off artist??? I have dealt with some bad dealerships but this one takes the cake.

Thanks again Shanell

By the way I am gettin Gephart into this and this is my e-mail to him.


Offender: Ogden Auto Plaza

Country: USA   State: Utah   City: Ogden
Address: 3900 Riverdale Road
Phone: 8016221700

Category: Cars & Transport

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