I was lucky to be rear-ended by one of their drivers on Dec 22nd, right before Christmas, and this driver managed to cause a 4 car accident, not to mention my car was the only one totaled. I unfortunately only had liability insurance and since it is no fun getting into an accident, I thought this company would take care of me and keep in contact with me-WRONG!
I have googled this company and I have not came across any positive reviews. When the claims adjustor that was assigned to my claim didnt call me, I called her. She seemed annoyed that I was calling and that this happened right before the holidays and they probably couldnt do anything until after the first.
It took almost 2 wks for Phoenix PD to make the DR available, and even though their driver was clearly at fault, they would not accept responsibility until getting a statement from him, or the policy holder, I still do not know if the driver is the same as the policy holder. Claims adjustor Rachel S. Does not answer her phone and has not returned any phone calls to me-when I told her I need a rental, completely ignored and company has not done a thing for me.
More than 3 wks after the accident, theyve finally claimed responsibility, though they still havent called me. I heard this thru my carrier, but of course there isnt enough coverage to pay for all the damage their driver caused-estimates for only 2 cars (not including mine) are OUTRAGEOUS, 9K, almost at the policy limit, and I think there is some fraud going on.
One car was a total piece of junk, 1990 Buick, and the other car had minor bumper damage. Doesnt make any sense. We are all gonna get screwed, me especially. I will not get even half of what my car is worth so now I get to go after the driver in civil court.
*Claims adjustor Rachel has not returned any calls to me or my attorney either.* They took possesion of my car Jan 7th and it has still not been evaluated, and it is now Jan 19th. I have been forced to retain an attorney now with the treatment I have gotten. I also plan on writing a complaint to the Insurance Board and I will ask for an audit of my claim also-they clearly do not want to pay. Theyre taking their sweet time, knowing I dont have a car and this is adding insult to injury. Do not insure with them and hope you do not get hit by one of their drivers.
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