The company in question paid out approx. $400.00 against my claim, so they made a half hearted attempt to settle what I believed to be a justified claim.
This firm, and several others solicit business through the mail, sometimes e-mails, offering warranty on older cars. I consider this to be mail fraud.
Approx. January I took out the "Policy" and when I attempted in July or August of that year tried to get them to live up to the policy met with only lack of action until they got a letter from an attorney.
It was virtually impossible to get through the 1-800 number in order to report a problem with the car. About 10 days after the first call someone finally showed up to check the engine which the company wanted "torn down" for inspection purposes. What if any client was miles away from home. They might have to wait 10 days or more after repeated attempts to get some attention from the company.
The mechanics felt I had a valid claim but Warranty America did not.
I obtained a copy of the "Policy" and had the mechanics check it over. They said it appeared to them that because of all the exclusions no one could make a "valid" claim for anything at any time.
Better Business Bureau in Colorado said this situation follows a pattern I guess a general pattern. They did not mention this company by name but they are in the same area.
I have copies of the correspondence re Warranty America with exception of the e-mails.
I had to rent a car at $752.46, plus interest paid as this was on a credit card...$68.52.
If any authorities wish to have copies of my letters for further investigation work I will be glad to send them.
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