I continue to experience unreasonable difficulties with this firm. Each and every time I have had to file a claim they have used deceptive tactics to attempt to circumvent their responsibilities. My most recent was a case of a defective differential. My shop contacted them for authorization for the repair. The shop is a reputable organization and all mechanics are trained and certified. The shop and also the manufacturer note that the method for repair of this situation is to replace the differential with a factory rebuilt unit and that no internal parts can be replaced by the typical shop.
After the shop contacted Warranty Americas claims representative, Chris, they were informed that Warranty America would only authorize the shop to tear down the differential and repair the internal components. My shop, Silverstar Service, noted that they did not have the ability to perform this repair and knew of no shop in the state that did this type of work. They requested Warranty America provide the name and location of a reputable shop to perform this work. The agent for Warranty America, after some effort noted that they were also unable to find a shop that would perform this service and instructed the shop that it was my responsibility to a capable repair facility.
In the interim I have contacted Diamler directly and have been informed, that this is not possible as no shop or dealer would have the specialty tools needed to perform such a repair and that the cost would significantly exceed the cost of the rebuilt unit authorized by them. Of course Warranty America knows this and is using this dodge to avoid their responsibilities.
I am fortunate that we have several vehicles and have the time and resources to fight this situation. I am not sure at this time how long this process will take but frankly I will not stop until this is litigated, even if it means I must go to Colorado with my lawyer. Such fraudulent tactics cannot be allowed to continue!
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