My first purchase of a new truck was with this company, and I have been run in circles since day one. I regret ever stepping in their doors.
About two months ago I went to see about tradfing the truck I had purchased for something less expensive. When the deal was in process I brought my title for the pickup to the finance manager Donita Long.
Two weeks later I got a call saying that I didn't get approved, and I needed to bring the car back to them. When I arrived and asked for my truck and title the salesman didn't know where my title was, told me to call back the next day.
The following day I called my salesman Rob Roblis and told him I would need my title, can he put it in the mail? He said he would look for it and get it in the mail. Two days later to follow up I called back and he couldn't find the title but would look again. WHY WASN'T I INFORMED? The next day I called again, Rob said it is in the mail.
So I waited about 4 days before calling back AGAIN! Rob sais he's not sure where the title would be, thinks it was mailed. So finally I went back into the location on February 4th to see if someone could help me. No one was able to locate the title. Donita Long had no idea where the title would be, neither did the salesman.
Later that week I received a message from Rob Roblis asking if I had gotten my title yet, he wanted to follow up. No I still do not have my title.
I went to Mel Clayton Ford once again last night February 12 and requested my title from the receptionist. She didn't have it in her stack of titles waiting for pickup. A nearby salesman said he would look for it but came up with nothing. He did suggest I go to the MVD and oick up a replacement. I SHOULD NOT HAVE TO DO THIS FOR THEIR IGNORANCE AND LAZINESS.
Apparently there was no one there that could help me. NO ONE THAT COULD HELP ME? If I came in there and wanted to buy a car there would have been a salesman, a sales manager, and a finance manager hounding me at the door!!!
This has been the worst experience I have had doing business with any company. They are unreliable, liars who will do anything to get the sale and then forget about you once you leave their premises.
My father referred me to them and was supposed to receive $100 back for the refferral. It has been 8 MONTHS and still no money. He also gets the run-around when he calls. No one seems to know anything about anything within the walls of this building. They are all idiots who couldn't keep their ass on straight if it wasn't attached.
*never buy from mel clayton ford*
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