Complaint / Review
Firestone Bethel Park Location
Biggest Rip Off Around! Overcharges if you don't catch them

I am appauled at how Firestone rips people off, especially women, if they think you are stupid enough to fall for it. I went to this location to get new tires on my car and the "sales guy" told me they only have 2 styles in stock, one for $145 a tire and one for $165 a tire. So I chose the $165 per tire and they asked me if I wanted the "Lifetime Alignment" package which I said ok to and then he said they would call me when it was finished. So he calls and says that it is completed and my total is $1,100!!! When I went in to pick up the car I told him that I wanted to take off the lifetime alignment package because I just didn't think it was necessary and he replied "it's too late, we already built it into the package, you have to purchase it". What??? What does that mean? Once it's in the computer, their system doesn't allow them to take it out??? Then I noticed several things on my bill like a system flush, etc, that I never asked for and they basically just charged my card and pushed me out the door. He also said "you need new breaks and rotars" and handed me their price sheet for the breaks and rotars that I supposdly needed and it was $1300!!! I said, No thanks and he continued to push me as if I were to walk out the door my breaks would fail and I would die in a crash or something. So I took my car to my family mechanic and he inspected it and said that I needed 4 new breaks, but NOT rotars as they were not even cut into. I showed him Firestone's quote and he pointed out that the break pads they had listed were Ceramic, the most expensive kind made. So... If I was some stupid woman who didn't know any better, I would have just said "ok" and been charged another $1300!! Plus there were more things added to their "breaks package" that my car never even needed. They are a rip off place and I will never go there again! Be aware, don't just buy into what they tell you. Do the research and don't let them talk you into things you do not need.By the way, my mechanic charged me $400 for all new breaks. Not the $1300 Firestone would have.