My "quick lube" at Galloway took one hour and 45 minutes. When I complained to the attendant he got the service manager who actually yelled at me and tried to make it seem that the time taken was somehow my fault. Perhaps this was because I didn't buy the extras they offered when I first pulled in? Then, when I told him what I thought of his service, he told me I wouldn't get the promised free oil change because I had nothing good to say about Galloway. (I pointed out the label on my '08 Mercury read Scanlon, not Galloway and told him about the lies a Galloway salesperson told me when I was in the market for a new car.) Now I've got even less good to say. Galloway needs to learn that in this economy consumers have choices. I won't be back. I wish Scanlon still sold and service Mercs.
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