They are definite rip-offs. Took my push mower there to get repair, didn't feel like doing it myself, even though I could. Dropped it off with the non-refundable 20 dollar fee.
Told the kid behind the counter I had replaced the plug, put in a new air filter, and cleaned the carb, but no luck. He said 1 week, maybe 2. Three weeks later, I called, they said probably next week they would get to it, rudely. Called the next week, guy said he would check. Called back the next day and told me it would be an additional 107 dollars!
I said no way, whole new carbs are only $26, and take 10 mins to do. He said they would then charge me an additional $22 or keep my mower, because they had replace the plug, air filter, and oil! They were all brand new when dropped off! Had to pay to get it back though. Manager Dave was not there on pick-up, so no one to complain to, although he did say on the phone they had to get "what's fair".
So here's what their "fair deal" cost me: One month with no mower - had to pay the neighbor kid twice ($80) to do my lawn while they sat on it. $42 dollars to replace parts I already replace (and they knew), and give the sage advice of replacing the carb. Great troubleshooting! Why not just say replace the whole mower!
On top of that, they scrawled a five-digit number on my deck in permanent marker, even though there was a secure ribbon with the same number on the handle. They have no respect for customer property or needs. Then have the nerve to hold your mower hostage until you pay them for doing absolutely nothing!
Rude, incapable, slow, and condescending. If they don't want to do push mowers, they shouldn't accept them. If I could give them negative stars, I would. I'm not the only one either; after I dropped it off, I looked up their number online and saw a "consumer complaints". Should've known then. I hope they enjoy my hard-earned money, while I have to now buy a new carb and do it myself. You'll regret going there, I certainly did.
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