I'm just going to include the letter I sent to them, minus personal info...
This letter is regarding your vehicle, a 1994 Chrysler Concorde, VIN *. This vehicle was forced upon * with no other option. Clearly the dealership that passed off this vehicle, Auto Master #6, made absolutely no inspections or checks of this vehicle. The family that bought this vehicle had two small children, an infant and a toddler. This vehicle was a lemon from the start. Shortly after you handed it off to us, it was found out that the brake pads were incorrectly installed. This was clearly never inspected by the dealership. A few weeks after the purchase of this vehicle, you did pay for repairs at Branson Heights Service Center, however, we still ended up with a $300 dollar rental car bill while these repairs were suppose to have been done after you sold it without fixing the problems beforehand. Numerous problems reported to the Branson Heights Service Center were not properly fixed, or not fixed at all. The transmission eventually went out, and once again you did fix this problem at Cottman Transmission. Shortly after this, other problems arose. The axle's that were supposedly fixed at Branson Heights were found to be bad again, and an idle problem reported at the original Branson Heights shop, but never fixed was finally diagnosed as a bad intake gasket. This problem has not been fixed. Auto Master is clearly swindling people when charging 8,000 dollars for a car that in excellent condition Blue Books at about 4,000 dollars. Again, that is in excellent condition. It has also come to light that this vehicle has had the odometer rolled back at some point in its history and has been involved in a serious accident. This clearly raises red flags with your business and billing practices. Also, payments were made on this vehicle at one point and never posted on the vehicle by you, resulting in an erroneous collection letter. Our cost that we have paid just in fixing the problems that should have been fixed before this vehicle was ever put on the lot is at over 1500 dollars. And we have not had this car for 12 months yet, and it has spent nearly month being repaired or sitting trying to figure out repairs. We are going to be returning this vehicle to your shortly, assuming it can make it there with the never ending problems, which are currently acting up. This is not any kind of repossession; this will be a buyback on your part. We are giving you the car as is, and we have kept up on routine maintenance (oil changes, brakes, etc.) We expect all collection efforts on your part to cease and desist, and we expect this vehicle to be reported on our credit report (s) as paid in full. We will not ask for any reimbursement from you. If necessary, we WILL take all necessary action to have you make this situation right. All further correspondence from you should be faxed to *.
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