I was young when I purchased my car from Drivetime and the only thing I had on my credit were two credit cards that was using at the time. They still hit me with a ridiculously high interest rate, and not to mention the bi-weekly payments that suck. But they were the only people that approved me when I was 19 tryiny to get a car in my own name.
But anyways, I was wondering why my pay off date kept being extended. My bank sends them my payments every two weeks, one day before its due. Drivetime decided to have the date my payments were made in their system as the day they cashed the checks, rather than the day they received it. Therfore, my pay off date was constantly getting extended because they had been counting my payments as late payments and kept charging more interest. I spoke with customer service about it and explaind that I have the bank statements to prove that I've NEVER been late making a payment. Now where is my refund for all this extra interest I've paid??? Clearly, they had no answer.
And last but not least, if anyone has dealt with them before, then you're familiar with the DTRewards program. Well I waited until I paid off my car (July 08) to redeem my points for something nice. Well the website mysteriously dissapeared. Spoke with customer service AGAIN and they said the program was cancelled in March 08. Okaaaay... So were you gonna tell your customers this? Why wasn't there a flyer mailed out saying redeem your points before this date? The reason I'm really pissed about that is because I had enough points to get a tv or sound system for free. Besides the fact of that, it would have been proper customer service.
Oh... Last thing seriously this time, they told me they mailed me my title on July 29th and resent it on August 6th when I called and said I never received it. Well either way it goes, today is Aug 15th and I still don't have it!
Don't get your car from Drivetime, unless it is truly your last resort! They are very unprofessional.
0 comments