Interested in a good car deal, Don't look to Big Tex Ford. We recently had the incredible displeasure of trying to work with these unscrupulously and dishonest people. Let me tell you our story.
We have been in the market for an Ford Focus for a month or so. As such, we have been on the look out for any good deals. When we heard the Big Tex Ford TV commercial about "drive, drag or tow your used car here and we will give you $3,000 for your trade" we naturally looked up their inventory.
After doing our homework and found a car at a decent price via the internet. Since we don't live that close to Duncanville and knowing the reputation of car dealerships, we checked with the internet sales department at Bid Tex Ford to verify the deals. Upon receiving written confirmation that "yes, your car qualifies for the $3,000 through the drive clean across Texas program" and "yes, that $3,000 can be deducted from the internet price of this car." We made the trip to test drive the car.
Everything was going nicely until we brought up the trade-in. That is when the problems started...
We were told "You have to already have the voucher from the state!" Not what the TV Commercial offered. "The $3,000 does not apply to this car!" Something they had offered and "confirmed" in writing. When we produced the documents, they claimed they were from internet sales, not the dealership, so they were not valid. When I informed them that "Bait & Switch is a felony" they denied that is what they did because the TV commercial was no longer running! Strange since we had seen it that weekend.
Being uncaring crooks, they still tried to "work with us" by offering $500 for the trade, a full $1,500 below Kelly Blue Book and once I informed them of this fact, they had the nerve to claim "Blue Book only applies in California, we don't use it!"
At that point we walked out, proclaiming as loudly as possible "I don't do business with liars or dishonest people!"
Avoid this dealership at all cost.
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