I am writing this for my daughter who has been ripped off by the above mentioned company. She purchased an automobile from wyler's auto group in springfield, ohio on december 21. Her first payment was not due until january 21.
She had made payments on the loan to the above mentioned company on time until an unexpected problem arose and she fell behind in one payment. When circumstances changed she sent them a money order for the payment that she fell behind on, by overnight mail. The way the records show on the next bills from this company that payment had never been credited to the account. She contacted capitol one auto finance and explained that she had sent the payment and would send a payment every month and try to get the account current. The person she talked to agreed to this arrangement.
She did not hear from capitol one concerning her account and she continuing to send in payments on her account. On tuesday, december 10 without any warning they had sent a recovery service to repo the vehicle.
Capitol one claims that she is 5 payments behind and we have cancelled checks that the received in payment as well as money order stubs to prove that there was more payments made than the company had recorded on the account. And there had just been a payment sent by next day mail on thursday, december 5 on this account and i know it cleared the bank as i contacted the bank to check on it. So somewhere along the line they lost the payments made or credited them to someone else's account. With the money orders and checks that we have and what they say she is behind would make it sound like she has had the car for 15 months and she would not have even had the car a year until december 21.
I am sure she is not the only one who has had this very same thing happen to her and she probably won't be that last but this is just to make the public aware of the kind of dealings that this business does and how they will rip you off.
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