I am NOT being quit this time KIA, you need to step up and take responsibilty that you sold me a lemon car for the beginning. Engine has failed twice within 13K miles and 18 months. Why is there scrapyard writing on the block KIA? Why is your engine keep failing? Why does other working parts fail because of the "repairs"? I thought repairs fixes things, not make other working parts down the road fail, like down the road meaning 1K mile. Im going to complain EVERDAY, EVERY CHANCE I GET, until i GET what you call, 100% CUSTOMER SATISFACTION!!!
I have a 2004 KIA OPTIMA. The engine just failed AGAIN for the second time last thursday, July 24th. I was driving to work, well lets just say i didn't get to work. I lost out on making money that day. Vehicle is towed to BIG BELL ROAD KIA, because i am still under manufacturer warranty. They pull the dipstick out and see there is no oil registering on the stick and they can't warranty it. I chuckled and told the service advisor ROB to shut up, you don't know how to do your job. You are not payed to ASSUME things, that is why you have technicians to look at problems, and then they TELL YOU! He shocked with my outlash, and then got stern with me stating i need to see records from the last two years. I said no problem, but you should know in the last year and half, you guys rebuilt a small block from the first engine failure. Yet again at that time, you guys didn't want to touch it, because there was no oil in the engine, but the first time the #2 cylinder rod snapped and poked through the bottom of the enigne and through the oil pan; OF COURSE there is NOT going to oil in the engine.
These people are totally incompetent, I even asked the servcei advisor and ask the service manager after they had my vehicle for a day and DID NOT look at it, because he didn't want to waste his time. HA HA HA, i laughed at him over the phone. "Buddy, YOU ARE wasting my time, this car has been nothing but problems from the beginning and you guys show NO compassion towards your consumer. I have an engine failure, and there happens to be no oil in the engine", i asked him, "How can a vehicle with about 53K miles can burn up oil within 4K miles of the last oil change?" Did i get a straight answer, NOPE! First time i had the engine failure and then realized YES it was a defect, I STILL DID NOT get a god dman rental or loaner from those f*ers. I had to rely on friends and families and imposing where i don't like to. It made relationships very hard at that time, possibly loosing friends because of it. Well samething again! There f*inhg car failed, and i am out of vehicle that i am still making PAYMENTS on. Are they going to reinburst me for renting my own car, or gas used for multiple rides i had to find or maybe compensate for the jobs i missed out that i could of made over $100 that day, or maybe give me money towards my CAR PAYMENTS i make while the car is just sitting there, because you didn't want to waste your time?
I had to respond to your post because it is about KIA and this time its about BIG BELL ROAD KIA. I am trying to get people to join up like a bandwagon and fight against these f*ers. Like maybe a class action suite. I don't know how far you can just from the purchasing part, but i have reason, upon reason, why i should not SUE their asses for as much as possible. I want to sue them so hard that they file bankrupt and have to close down! Presently my car is still there. Im pissing off friends for imposing on rides so i can get to work or maybe an interview, or just to get home. Oh why don't i take the bus, sure, let me walk over 20 miles to the station. I live in Cave Creek, there are no busses here. Let me get a cab; well i don't have that kind of money to just be spending a DAY because i thought i was COVERED through my warranty?!??!?? Rent a car? Yeah i could rent a car, but who is going to reinburst me for it?
My point of all this is similar to your complaint. There product fails, so the consumer has to spend more money to compensate the difference of not having a car that is still under the warranty and still no compensation for forking up the cash when they say YEAH we will accept it under warranty, and then what; a shrug of shoulders and *sigh* of sorry?
Paulcave creek, Arizona
U.S.A.
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