Usacomplaints.com » Cars & Transport » Complaint / Review: Dhl - Horrible customer service. #331368

Complaint / Review
Dhl
Horrible customer service

I had been anticipating a lost sim-card from my mobile phone business. After not getting it for greater than a week on July 10 I named the mobile phone business plus they supplied me having a following range and stated that DHL sent it on July 7th. I approached DHL plus they stated they'd have somebody emerge that evening and verify "where they'd quit the bundle". No body turned up and so I named 24 hours later, they stated their driver was in Cape Coral also it was too much on her to go to my home. (Does DHL just have one individual operating there?) They assured me that somebody could be out below 24 hours later. Again, no body turned up... Today it's the weekend then when I named they assured me once more that somebody could be on very first thing on Friday... And again... No body arrived. I named them again and also the stated the driver mentioned the package was left in a white home (humorous how her recollection delivered) I subsequently guaranteed THEM that my home was no-where near white, therefore today they are able to proceed fabric the area and find out where they quit the bundle. I told them I thought it was my friendis whitehouse, but he's a registered sex-offender and that I AM NOT EXCEEDING THERE TO RETRIEVE IT!!! They again assured me they might send somebody out... And surprisingly they didn't. I eventually approached my mobile phone business again and told them what happened. These were kind enough to deliver me another alternative SIMULATOR via overnight DHL and explained that I'd contain it by midday 24 hours later... But in another astonishing perspective midday emerged and went also it hadnot appeared. I called DHL and was informed it had been about the vehicle and planned for shipping that evening. I'd togo out and was informed that I'd obtain a verification telephone call when it had been shipped. I never received that phone. At 5 o'clock it nevertheless hadnot come and my partner went after I arrived home at 7 it was on my door action... Positive thing it was not time-sensitive substance! I'd never use DHL by-choice. However discussing whether I ought to combat the still lost bundle on the basis of the primary of the problem...


Offender: Dhl

Country: USA   State: Florida   City: North Port
Site:

Category: Cars & Transport

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