I was a victim of false advertisement and poor customer service by Bob Steele Chevrolet. On their website & Yahoo.com they listed a 2007 Hyundia Elantra as an upgraded 'Limited' model; however, it was only a lower GLS. Look up these trims on Kelly Blue Book & you'll see the Limited is valued $1,125.00 above the GLS model.
I was suspicious b/c I looked up the models myself & leather seats is STANDARD on the Limited, but the Internet pic of their "limited" looked like cloth. So, before driving 75 miles to see it, I wanted them to verify for me. It took me 3 days of heavy pushing to get them to verify the trim model.in the mean time, here are some comments from their Internet Sales Department:
"I understand your time is valuable and your gas... Can you make it later on today to take it for a drive?"
"Please excuse the confusion, we are a Chevrolet dealer, not a Hyundai dealer."
"You asked about the model and it was answered to the best of our ability."
Finally on the third day they get it right!!!
"There are no markings on the rear of the car so I had my GM check and it is a GLS."
Finally, they check with their General Manager and it is a lower priced model. With that, DO YOU THINK THEY CHANGED THEIR AD? NO!!!
Bottom line: Don't trust what they have listed for their used cars. VERIFY if you DARE do business with them. It can make a $1,125.00 difference or more when you go to negotiate a price.
0 comments