Called NWA for a bereavement fare. Agent quoted $419 and I booked the flight in good faith. Received email confirmation and fare listed was $728.
Confirmation #3REP3S.
Called NWA and after more than an hour on hold and talking to 4 different people including a supervisor I was told that the agent made an error and they would not offer me the lower fare. The only option was a slightly lower fare if I returned the following day or take a refund, take it or leave it.
NWA would not make any effort contact the agent who handled the original booking.
In following up with a travel agent I was able to find a slightly lower fare for the exact same itinerary, which NWA didn't take the time to check or offer me as an option.
Apparently, they think that people who have suffered a death in the family just won't notice this bait and switch tactic and the increased fare.
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