I am currently dealing with this company which has been a complete nightmare!!! When I purchased my vehicle from the dealer in 1999 I was lead to believe I was buying a "Chyrsler" warranty. Yes, I asked the necessary questions to discern if this was an aftermarket warranty and the end answer was no.
Boy was I completely wrong! This is a middle man company that will do anything in its power to take their sweet time to OK a claim or deny a claim. There customer service reps. Are incompetent and unable to answer any questions.
My car has virtually been held hostage at a dealer which is 41 miles outside of the orginal dealer (if the originating dealer is within 40 miles you must take it there. Humph). It needs a water pump, radiator, and thermostat. The total cost of the repairs 864.01, which is 64.01 over the amount that causes an authorization to be required.
Don't even get me started with trying to get an authorization. I have been trying for over 48 hours to achieve that. I was told that once a claim has been open more than 24 hours a rush is placed on the claim. Mine has 3 so that shows you what their translation of rush is.
Then again this company is in Texas, so they do operate at a much different speed, slow as hell, than the rest of the world. There standard on when asking what is going on is like having a script read that the claim is pending and they are taken in the order received.
My statement to them on the phone is then I can't be the only irrate pissed off person calling you wanting to know when you are going to take your thumb out of where the sun doesn't shine and start working on my claim.
I feel like my paper is sitting in a 4 foot high stack while some person making minimum wage with no education is staring at it figuring he/she will take care of it after their coffee break.
Needless to say I now have to wait over the weekend for this precious authorization department to come back to work while I have no car. One may ask what about a rental? Well I can get one after the claim has been approved and then it is only for one day.
IF this dept. Is so important why do they not work on Saturdays like the cust. Serv. Dept.? Because this company does not know what it means to have customer service skill. They know they have the consumer by the balls and they love the power.
They also requested several maintenance records to show that I have been taking my car in for regular service. I have been faithful to the services that need to be performed.
However, much to my annoyance and that of the dealer they want proof that I had certain services done that ARE NOT REQUIRED by the manufacturer. So how can they say the consumer must have certain services performed when the manufacturer of the car doesn't even say they have to.
It is simply their way of not having to authorize the claim. IF that is the case Mr. CEO of this piece of crap company will find themself in court and I will invite all those who have been screwed to join in the law suit.
By the way, if you want to reach this company use the phone number provided in this entry it will connect you to the operator at the corp. Offic, not the one provided by another individual earlier in the year. Her number is for customer service which will not provide you the number to the corp. Office.
Not to mention that the idiots working the cust. Serv. Dept. Do not even know the name of the President of the company. Their excuse well it is a corporation. I have worked for a corporation before and I damn well knew who the President was as well as the name of other executive staff.
The name of the Executive Assistant to the President of the company is Mary, I encourage everyone to flood her office with phone calls and voice mails to show that their consumer/customer is no longer going to bend over and take it up the rear, but we are going to fight back and bring them to their knees.
In the end, IF the claim is approved I will be without a car until Wednesday or Thursday of the following week. Translation, they have held my car hostage over 1 week. That is if they get off their fat Texas' asses and do some work.
Jennifer
Anaheim, California
U.S.A.
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