Usacomplaints.com » Cars & Transport » Complaint / Review: Motorguide - Poor Motorguide replacement policy. #322293

Complaint / Review
Motorguide
Poor Motorguide replacement policy

In April I purchased a new Tracker bass boat. It came with a Motorguide trolling motor. I had the boat on water three times. The first was for break in time on the Mercury gasoline motor. On the third time I began having trouble with the trolling motor. The trolling motor has 5 speeds; I started lossing speeds until I finally only had the highest speed. To make it more of a problem if you ran the trolling motor very long (30-40 sec) on high it would cause the resetable breaker to open. I was on vacation at the time. When I returned home I took the boat back to the dealer. They advised it was up to Motorguide whether the trolling motor is repaired or replaced. I had replaced the 5 speed foot control switch while I was on vacation and it didn't change anything. For that reason it appeared to be in the motor. Being it was a new boat and only used on 3 occasions I felt the trolling motor should be replaced. After talking to Motorguide support I was told they have a 30 day replacement policy and the motor would NOT be replaced. I also found out that Motorguide doesn't repair their trolling motors they send them to dealers that do. I did speak to Tracker boats and the boat dealer in Ponca City, Oklahoma. Neither could or would offer any help. So I don't beleive I will every have another Motorguide product.


Offender: Motorguide

Country: USA   State: Oklahoma   City: Tulsa
Site:

Category: Cars & Transport

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