I purchased a new Nitro 189 Fish and Ski boat from Tracker Marine in 2008 and had the shop add several items to the boat. I paid for a new larger trolling motor and base to be installed, a fish finder to be installed, and a separate depth finder to be installed on the console. When I received the call to come and pick up my new boat; the boat was cover and I signed the paperwork. When I uncovered my boat before I left the parking lot; I found my new trolling motor laying in the bottom of the boat and the base was not installed. The transom saver was not installed and was on the side of the trailer ready to fall off as soon as I turned out of the parking lot. When I informed the manager, he did not apologize and acted as if I was a nuisance to him. I had to wait for four hours for my trolling motor to be installed before I left the store. The staff is not customer friendly and they treated me as if I was the problem.
I contacted Tracker Marine Headquarters concerning this issue and several others that I have had with the Clarksville Store. They refuse to assist me and I will never purchase a boat from any Tracker Marine Store! If I can spend $30,000 on a new boat and be treated like a nuisance, I will take my business to another store. I am currently looking to purchase a new pontoon boat and will not even go into the store to look at their select.
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