I brought my car in for major service. My car was damaged by the service technician while he did the repair job. I submitted a formal complaint, then met with the rude and obnoxious service manager. He denied the damage was committed by the service technician. I wrote to the owner Mr. Sansing. (his name is not Sandy) He never replied to me. My complaint and letter was ignored by him. The arrogant service department representative was untruthful. I was told that the repair was done on the back of the engine when in fact the faulty repair was done in the front of the engine where the damage was caused by the tech. The tech had to remove parts to get to the original part needed to be replaced. After I drove the car home I noticed interior damage. The next morning there is a large puddle of oil under my car. I did not bring the car in for an oil leak, nor did I have any leak at that time. I did not have the damage, committed by them before I brought the car in for service there. I immediatley reported the damage to the service department rep. I was forced to pay (at a different repair shop) for the repairs of the damage that was caused by the Sansing Chevrolet service department technician. The service department rep did acknowledge the tech did damage to my interior, however that was never repaired. The service rep offered to refund half of the service cost Sansing Cheverolet charged me. I refused to accept that money back due to the damages they caused. The repairs cost my hard earned money that I should not have had to spend. All women should be aware when and if they bring their car in for service at Sansing Chevrolet you may get treated like you are a complete idiot. You may have to deal with the arrogant representatives employed at Sansing Cheverolet. I will continue to tell everyone I can about the way I was treated by the employees and the damage done to my car at Sansing Chevrolet, and that you will never hear an aknowlegement of your complaint from the owner of this dealership.in my opinion it is a false statement to say that your customers come first, Mr. Robert Sansing. This company and its staff are ruthless and con artists in MY OPINION. Robert Sansing in my opinion does not give a damn what happens if your car is damaged at Sandy Sansing Chevrolet in Pensacola Florida. After filing a complaint with BBB nothing at all was resolved.
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