On Wednesday, June 25 I was rear-ended by a lady who is covered with Safe Auto Insurance. She hit me so hard, she caused me to hit the individual in front on me. We were sitting at a red light when this occurred.
I contacted Safe Auto to report the accident on Wednesday evening after I arrived home and was given a claim number. I was told I would be contacted within 24 to 48 hours by their representative. I was finally contacted by Rachel Adair on Friday afternoon. She informed me that a claims adjuster would contact me by Monday or Tuesday at the latest. It is now Wednesday, July 2 and I still have not been contacted by the claims adjuster. As a result, I have already contacted John Oxendine's consumer hotline in Georgia. He is Georgia's Insurance Commissioner. They took my info and a representative from his office will be contacting me.
The damage to my van was both on the front-end and rear. I am unable to unlatch the hood because it is jammed from the impact to the car in front of me. The rear of my van is demolished. I am concerned because I have a warranty with Nissan and it clearly states that if you fail to have the scheduled maintenance done on your car and something major happens then the warranty is invalid. I am now at least 1,200 miles over on when my maintenance was due. I have contacted the dealership who does my maintenance as well as called Nissan to let them know and they gave me a file number and it is now documented. I am also writing a letter to Nissan as well as getting a statement from the dealership.
Little communication or no communication in this type of circumstance is unprofessional and speaks volumes about the company. Apparently, they have plenty of money to advertise but not enough to take care of their claims. I would like to know when I can expect the claims adjuster to contact me. I don't believe that is an unreasonable request.
I will definitely be filing a complaint with the BBB, the Insurance Commission, and any other regulatory group. I am also writing the President of the Company and the Board of Directors.
Unfortunately, in America we now have Customer No Service. Buyer beware, do not purchase an auto policy with Safe Auto. You will regret it. If you don't believe me, just type in their name and see what kinds of complaints have been written. Fortunately for me, I am covered with a reputable company that provides excellent service.
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