I needed insurance so I decided to try Safe Auto Insurance. After paying my down-payment and speaking with a extremely nice sales rep everything seemed okay. Then the first time they raised my rates, Safe Auto told me this was due to my ticket violations, and since I received my quote online I expected this and I was okay with this.
Then about two weeks later I received a letter in the mail saying that Safe Auto will have to increase my rates. I spoke with several different customer service representatives and they all told me that my rates were raised due to ticket violations. I responded saying that Safe Auto already raised my rates before due to my two ticket violations and what if any other violations are on my record. They could not answer this question.
About a week letter I received another letter in the mail stating that my rates are to increase again and to keep my current auto insurance policy I would have to pay a specific amount of money immediately. At this point I became frustrated with the customer service of this company and called them trying to get answers. After being told the exact same things as in my previous calls to Safe Auto, I asked to speak with the local manager.
I had a very irate conversation with this manager who started getting aggressive immediately and tried to verbally put me down. I am QUOTING the manager words "it's just forty more dollars a month can't you just pay it?" After hearing this I decided to ask for their legal counsel. I am a senior legal assistant in a law firm and I decided to go ahead with a lawsuit. The manager absolutely refused to give me any legal counsel contact information and after a while simply transferred me to human resources.
I left a message and called the Safe Auto customer service line and immediately asked to speak with the legal counsel, file a complaint and/or get the contact information for their legal counsel. To this date I have not received any letters or communication relating to their legal counsel (whether in-house or not).
After about a week I received a call from customer service at Safe Auto who told me that they would have to raise my auto insurance rates. He would not tell me why. I also asked him to notate my account that I wanted to speak with legal counsel and if he could give me that information so that I can get this process started. He again would not give me this information. As of 6/22 I have not received any letters or communication relating to their legal counsel contact information.
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