I hired this moving company in April. We negotiated a price and I understood that it would be a 3hr minimum (1hr was for drive time, gas, etc., while the other 2 hrs would be moving time). I agreed to the terms since it was just a 2 bedrm townhome that was being moved and the distance between the two places was maybe half a mile. Movers arrived at 11am. They moved items into the truck. My husband actually had to help them move the items because they were moving so slowly. The truck was moved over to the new location. At that time, the situation got out of hand.
The movers took 30 minutes to process the credit card. They swiped it 3 times, went through our account 3 times. They couldn't get one card to work, even though, when we checked our account, it showed that their swipes were going through. Finally, they got another card to work from another bank. They would not move our items off the truck until payment was made which was understandable. However, they overcharged us by almost $200. They had no idea that i had negotiated a price already and we were in a bind because no one was available at the company's headquarters to verify it. And we couldn't argue because they would not take our stuff off the truck. The movers were done at 1:30. They would have been done at 1pm had they not taken 30 minutes to process the credit card. We paid it because we didn't have a choice.
I called the moving company the following Monday to complain about the service and the problems that were coming up regarding my bank account being withdrawn since they ran the card so many times. I also complained about being charged for an extra 30 minutes when that time was being used to process a credit card. The company rep stated they did not charge for that time. I asked for a refund for the 30 minutes since I was obviously being charged for that time, and they refused. They stated that we agreed to the time and signed the receipt. I agree we did sign the receipt but it was very clear that the 2.5 hours included the 30 minutes for credit card processing. The company refused to refund for the overcharge.
I have sent a complaint to the BBB to no avail. It is ony $67 but it is the principle of the matter. The company specifically stated they did not charge for credit card processing.in this case, they did. And they will be allowed to continue cheating people.
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