US Airways has horrible customer service and they do NOT back their promises. Last summer, I gave up my flight, the last flight of the night, while travelling with my infant son in return for a "free roundtrip ticket." What they did not tell me, nor was it printed on the ticket, was that "free round trip" really meant subject to US Airways releasing the tickets.
I called to book my "free round trip ticket from Phoenix to Louisville, KY, in February. At that time I was told that the "free ticket class may not be released and even if it was, which no one could predict either way, that the release would not occur until five weeks before the scheduled departure date. So, I called back in March, I was told the same thing. I called back mid April, and the tickets were unavailable, so I plugged the number in m phone and began to call and check on the flights every other day.
I called on May 17th, and the tickets that were going to be released were released or US Airways decided not to release them. I tried 3 days before and 3 days after my desired June26 departure date. They did however, have a return flight on my desired departure date, June 28th. My only option was to use my "free roundtrip ticket" as a credit towards the purchase of a flight. They only give $200 credits in exchange for the free roundtrip ticket. So the agent priced out my trip at $684 - so by using my "free roundtrip ticket" all I had to do was PAY $484.
So, I tried to book the free return flight and purchase the incoming flight elsewhere. I was told I could not do that either. One way free tickets were not available, there had to be round trip. So I asked if I could book a roundtrip and just use the return flight - NO! If I didn't come to the first flight, I would lose the return flight. So I asked if I could book a flight with the first flight going from Louisville to Phoenix - no free flights were available.
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