I purchased a new 2008 Ford Fusion at Lawrence Marshall Ford in Hempstead. My son was comming home from the Navy and needed the car to drive to Las Vegas to meet with the family of a Navy Service Man who made the ultimate sacrifice for his country. I purchased the car in anticipation of my Son's return and travel planes. A couple of weeks later my son was in Las Vegas and he was concerned that the temporary tags would expire, leaving him unable to return home legally. He and I were both assured by Dax Edwards at Lawrence Marshall that the tags would be overnighted to my Son's hotel. When the tags did not show up in time, we began calling. Dax Edwards said that the tags had been sent by DHL. My son waited another day, spending money for a hotel room that he did not have. We called againg the next day and again were assured that the tags had been sent and would arrive shortly. Another night in the hotel passed. I called the next day and Dax told me that the permanant tags had come in and they decided not to overnight the the temporary tag as promised and confirmed daily.instead, they mailed the permanant tags to my house. He informed me that if I wanted, I could overnight them to him when they arrived via snail mail. (No shit, Dax?) So now my Son, who has just completed 5 years on a Nuclear Sub is stranded in Vegs sitting in a Roach motel, out of money and may have to drive home with expired temp plates. If Dax had been truthful from the start, he could have saved the money that it cost to live in Vegas 3 extra days. This is a failure on the part of the sales rep to follow thu and be truthfull. If he will do it to my son, what will he do to yours?
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