» Cars & Transport » Complaint / Review: Don Sanderson Ford, Jeff Millar - Working more to satisfy warranty than customers or employees. #303185

Complaint / Review
Don Sanderson Ford, Jeff Millar
Working more to satisfy warranty than customers or employees

This company would rather make customers pay for repairs in their failing truck shop than have to submit the repairs through warranty due to fraudulent claims to Ford, Cat, Cummins and Allison by their service manager. Once the customer has paid for the whole or partial repair the repair is then also sent in as a warranty claim to "double dip" the system. Their repair practices are also not the same for all customers. What is warranty for one customer may not be for the other.
When it comes to paying their employees who worked hard to uphold the true sanderson way daily they were all but screwed. Changing the pay plan of the emplyees without prior knowledge or permission. Withholding massive amounts of pay for customers who had exceesed their credit account or failed to pay for a repair on the credit account then became the responsibility of the advisor to collect once the amount was taken from their paycheck. Why pray tell do they do this when the advisor was not the one to extend credit to or have access to find when their customer is in arrears with the company? Complaining to anyone within the company falls upon deaf ears. Human resources does nothing with complaints other than throw you under the bus as well as department managers.
If you value your money or your pride stay far away from this place.

Offender: Don Sanderson Ford, Jeff Millar

Country: USA   State: Arizona   City: Glendale
Address: 6400 N 51st Ave
Phone: 6238428865

Category: Cars & Transport


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