My son brought his 96 Saturn to Rick Johnson's Auto and Tire because of a problem with the transmission pulling and jerking. We thought they worked on the car and my son picked it up after hours and it was not fixed, it still did the same thing. They charged my credit card $1,590.00. My son works nights and needed to get to work so he stopped by the next morning, but their only solution was that we put another $3,000.00 into a rebuild of the transmission.
My son stopped by again and pleaded with them that he had no more money to put into the car and it was dangerous to drive, they had no time for him. He took it to Saturn. They fixed it for $415.00. Rick Johnson's claimed they had Saturn dealer put it on the computer to flash? It. Saturn has no record of either dealership having the car.
We had explicitly asked them originally for an itemized receipt, both of us, because I wanted to research the problem, they didn't, it was one lump fee. We asked a number of times for a receipt showing part numbers, they faxed the same receipt with the number hand written on it. We asked for documentation that they ordered the parts from the vendor and they finally faxed us a handwritten receipt with information all blacked out that told us absolutely nothing from a transmission repair shop. I later found out they didn't eve do the work as they claimed. Then I knew we'd been ripped off.
I can't get higher than the district manager named Mike at the South Ft Myers location. I contacted the Company on the website but no room for explanation. I want my money back, they did nothing. They almost got more out of us.