I have a car loan with drive financial. When I called to ask about my payoff the rep was rude and told me I was late so many days. However, I told him I know that and that is why i'm calling about my payoff and I was hung up on and had to call back to get the information. I feel I am being charged with hidden fees that I had no knowledge of. They are telling me that my interest rate changes when i'm late to an additional $11.53 daily. What should I do?
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