I tried to email the VP and all email addresses on their website. The email below is what I wrote but, the server does not identify any emails so you can not get ahold of the higher food chain! Please do not send my email to someone else. I talked with your store on 120th and they told me my car C320 Mercedes Benz brakes would cost 149 for pads then 169 for pads and the sensors - if it needed rotors then another 54 dollars a piece. I had to work so my husband brought it down to the store on 92end ave. To my horror I paid 301 dollars and when I looked at the bill, that was for pads and sensors and oil change! They changed the oil in my car because my husband asked them to do this. They asked my husband what kind of oil and he said whatever is in there. They put in Volvolene regular oil and my car takes mobile synthetic. I was already upset because I did not get the rotors that were needed at the price I was told. I called the store and told them that that oil needed to come out of my car right away. I was rudely told by the supervisor to bring it back and I can pay the diffrence! Another 49 dollars! I went to your store to save money because I am dealing with an IRS issue and was told that it would cost me 169 for pads and sensors and 108 dollars for rotors total bill and ended up with just pads and sensors! This is completly unfair. Why did this store charge more? If my husband said put in the oil that it takes, they should have looked it up on their software to find it takes synthetic mobile.in anycase - he did just come home and they did not charge him for the oil change but, I also spoke with my daughter in laws father who is Mr Hollembeck - Teacher and Book Writer for Chrysler and he said that the car may sputter but, let it run through and get another oil change in a month. I am not going to pay for another oil change for your stores mistake. I expected outstanding service from your store. I did not get it. I think it is only fair that your company provide me with what was told to me. I have the pads/sensors and no rotors for the price that should have included rotors. I would expect that in a month the oil would be changed based on Mr Hollembecks recomendation and no charge should be made to me. When I called and asked for the total amount to have the pads, rotors and sensors put in I was told 169 for the pads and sensors and add another 108 for the rotors. I asked total not parts only. I would appreciate a response from you concerning my car and what steps will be taken to rectify this situation. I would also ask that any adjustments made would be done at your store on 120th.
Regards
0 comments