On 10/05/07 we bought a used 2004 Honda Civic hatchback from Energy Ford of Valencia.
At that time of purchase, we were inspired to get a long 24 mo./24,000 mi. Guarantee to get a used car. The buying price of the guarantee was included onto the monthly obligations. On 1-14-08, the automobile wouldn't transfer. We requested Palmdale Ford if we're able to provide the automobile for them because it is a lot sooner. Once the car was trailered towards the seller in Palmdale, they advised us that Ford Treatment (the warrantor) doesn't protect a revised vehicle. Consequently, the guarantee we bought won't be recognized. At that time of purchase, the automobile was a revised vehicle and we weren't advised of the. We'd not need bought a revised vehicle. Energy Ford of Valencia and Ford Treatment are reluctant to simply accept any obligation for that guarantee of the revised vehicle to unsuspecting customers. For 2 months, we attempted to get hold of somebody who may help us at Energy Ford/Valencia. Lastly, the Gen. Director, Joe Pestano, ostensibly stated "too poor". Your options are: they'll return the guarantee and we offer indication repairs; or we continue spending money on the guarantee and they'll restore the indication however the rest of the guarantee is likely to be useless. Your perspective is the fact that we bought the vehicle and guarantee from Valencia. When they can't obtain guarantee individuals to recognize it, that's their issue, not mine. We bought the vehicle from Energy Ford/Valencia, not Ford Treatment. We don't have guarantee about the function that Energy Ford does about the indication. It might dysfunction on the road house. It's experienced Energy Ford of Valenciais fingers since 1/14/08. Nowadays is 2/28/08, I've not obtained ONE telephone call about the standing of my automobile. I named them nowadays to determine whats happening and just why I'venot obtained just one phone. I talked with Bill, who bears out the examination of the automobiles. He claims it is another person's problem. Our parents and that I HAVEN'T been handled with such neglect and disrespect from the business. THEY DON'T return calls, once they claim they'll... NEVER!!! Additionally, whenever we talked towards the supervisor Joe Pestano, we requested him if this kind of scenario occurs a great deal (where they market you a modified car, without telling the you that is it is altered, after which market you a guarantee for your car, however the guarantee wont protect your modified car.) He explained it occurs constantly. It is possible to obtain a lawyer should you'd like. Or consider my present. I do want to allow everybody realize that Energy Ford of Valencia is just a questionable organization. You shouldn't conduct business together, you may result in exactly the same place I'm in. At this time I'm making funds on the vehicle I'm not operating along with a guarantee I don't have. Using the guarantee I'd possess a rental-car, but obviously my guarantee is ineffective. I've dropped my career since I've no transport to function. It has set so much tension on my loved ones and that I. I'll never conduct business with Energy Ford of Valencia again. Never!!!
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