On July 19, my 1994 Geo Tracker developed a loud whine in the transmission, and smoke was present when I came to a stop. I brought it in to AAMCO Transmissions in Saugus on July 20, (the following day). AAMCO informed me that the transmission fill plug was missing and the transmission was very low on fluid resulting in damage to the transmission. They advised me to go to the last place that serviced or checked the transmission. Upon checking through my records, I discovered that the last place that touched the transmission was Jiffy Lube in Canyon Country on March 24.
I went to Jiffy Lube for their Signature Service on that date and they checked all fluids (including transmission) and changed my oil. After leaving Jiffy Lube on March 24, I was on the highway and noticed an oily substance on my rear windshield. I pulled over and discovered that the fill plug in the rear differential was missing and the oil had leaked out.
Jiffy Lube responded quickly and fixed the problem, however, they did not properly secure the transmission fill plug at this time as well and it went undetected until July 19. This transmission was recently rebuilt on June 30,1999, at AAMCO Transmissions in Saugus and was in perfect condition. On March 24, when Jiffy Lube checked the transmission fluid it was fine. They did point out an oil pan gasket leak that was not related to the transmission fluid, but did not indicate anything wrong with the transmission or the fluid level.
I have done everything Jiffy Lube has requested me to do, taking the truck to their transmission place on September 23, which verified that "yes" the plug had not been secured at the time of Jiffy Lube's "Signature Service". I feel it is Jiffy Lubes responsibility to pay for the repairs due on my 1994 Geo Tracker and reimburse me for rental car fees for the time I was without a usable vehicle (approx. $3,000). A quality control incident report was filed on August 9. This incident is still unresolved and there has been no response to my requests. My 1994 Geo Tracker is still in unusable condition.
It is now October and this truck has been out of commission since July. Jiffy Lube is a major corporation. I cannot believe the way they are handling this issue!
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