Complaint / review text:
My 1994 Oldsmobile would not start sat dec, 29. I determine that it was not getting fuel and had tested the fuel pump and could hear it coming on but did not know if it was actually pressurizing the system. I swapped out the fuel relay with another similar relay and checked the fuel pump fuse. Both these items passed. Not having the facilities or time to work on the car myself I had the car towed on the 31st of dec to a shop not far from the house. They called a short time later on and said the fuel pump was bad, cost 400 dollars. I should have questioned them about this but was confident that they were correct because a friend of mine had all his vehicles serviced there (4) and was very happy with there work.
The car would be available later in the day. By wednesday I had not heard from them and decided to call. They spun a tail about how they could not get the gas tank down due to rusted bolts and were taking the time to save the straps because these were dealer items only and very expensive. (i later check a local auto supply and found that the straps are avaialable and only 29 dollars.)
On Thursday they called and said the car was ready but the cost was now 448.88 (its illegal to change the bill in massachusetts without first getting permission from the owner unless he signs a waiver) The extra cost was a new fuel relay. (a $12.00 dollar part that they charge $46.40 for) when i got the car home and inspected the work i could see that they broke 4 relay cases and they were no longer clipped to their mounts, two were tie wrapped in place 2 were hanging and the new one was also just hanging.
I then noticed that they had spliced a lead to the fuse, exposed a wire in two locations in the harness and not used any thing to protect the exposed wire once they were done. I also found the Air inlet to be disconnected from the throttle body allowing air to flow directly into the engine, bypassing the air filter, I am also positive that they never dropped the tanks which they would have needed to do to replace the $198.99 fuel pump (local supplies list oem at $129.00) they also could not have replaced the strainer in the tank, 29.82. (local supplies $19.00)
The tank airplane clamps that fasten the fuel pipe and fuel vent hoses have not been touched, there is no indication of any spray being used on the strap bolts which they said took days to remove. Here is another odd item. I now have a new camshaft position sensor which they never even took the time to attached to the wire harness mount and is not listed on the bill.
The day i picked it up I was told a long story about how difficult it was to get the tank out and how hard it is to replace those tank straps and how expensive they are to replace, $40 dollars for each strap.
The quality of work is worse than you could ever imagine.
This shop did nothing but lie about what was worked on and jacked up the cost of parts which were never installed and didn't list the part they actually did install (50 dollar item)